Terms of service

This is this morning’s version with three changes: the new address, the 30-day wording in Section 3, and the contact details filled in at the end. It also fixes the old clause that banned AI tools from the site.

Last updated: 9 October 2026

Welcome to Zenscape! Zenscape is a trading name of Zenscape Trading Limited, a company registered in England and Wales (company number 14725956) with its address at Foundry, 10 Dolphin Centre, Poole, BH15 1SR, United Kingdom. The terms “we”, “us” and “our” refer to Zenscape Trading Limited. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Zenscape is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced in them (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranties and limitations of liability. If you are buying as a consumer, nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any mandatory consumer protection laws of the country where you live.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least 18 years old (or the age of majority where you live, if higher), and that you consent to any of your minor dependants using the Services on devices you own, purchase or manage.

To use the Services, including browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address and your billing, payment and delivery details. You confirm that all the information you provide is correct, current and complete and that you have all rights necessary to provide it.

You are responsible for keeping your account login details secure and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to show our products accurately in our online store. However, colours and product appearance may differ slightly from how they look on your screen, depending on your device and its settings. Images are for illustration only.

Product descriptions may change at any time without notice, although this will not affect orders we have already accepted. We may discontinue any product at any time and may limit the quantities of any product we offer to any person, geographic region or jurisdiction on a case-by-case basis.

Nothing in this section affects your legal rights if a product you receive is faulty or not as described (see Section 16).

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. We may accept or decline your order at our discretion. Your order is not accepted until we confirm acceptance by email, and we must receive and process your payment before your order is accepted. If we decline or cancel your order, we will let you know using the email address, billing address and/or phone number you gave when ordering, and refund any payment you have made in full.

Please review your order carefully before submitting it. If you want to change or cancel an order before it has been dispatched, email us as soon as possible at info@zenscapetravel.com and we will do our best to help.

Your right to cancel and return. If you are a consumer, you can cancel your order and return your item for any reason within 30 days, starting from the day after you receive it. This extends your 14-day legal right to cancel to 30 days. To cancel, email us at info@zenscapetravel.com. Returns, exchanges and refunds are handled in line with our Refund Policy and your statutory rights.

You confirm that your purchases are for your own personal or household use and not for commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions may change without notice. The price you pay will be the price in effect when you place your order, as shown in your order confirmation email. Prices shown in our store are the full price for the product, and any delivery charge is shown at checkout before you pay.

Unless we tell you otherwise at checkout, we pay any import duties and taxes due on orders delivered outside the UK, so there is nothing extra to pay on delivery.

Prices in our online store may differ from prices offered in physical stores or in stores run by third parties. We may run promotions from time to time that affect pricing and are governed by their own terms. If the terms of a promotion conflict with these Terms, the promotion terms will apply.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases, and to promptly update your account and other information (including your email address and payment card details) so that we can complete your transactions and contact you as needed.

You confirm that (i) the payment card information you provide is true, correct and complete, (ii) you are authorised to use that payment card for the purchase, (iii) charges incurred by you will be honoured by your card provider, and (iv) you will pay charges incurred by you at the posted prices, including delivery charges and any applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

We will deliver your order to the address you give us. Estimated delivery times are shown at checkout and in our Shipping Policy. Delivery times are estimates, but unless we agree otherwise with you, we will deliver within 30 days of accepting your order.

We are not responsible for delays caused by events outside our reasonable control, such as carrier disruption or customs processing. If there is a risk of significant delay, we will contact you, and you may cancel your order and receive a full refund for any products you have paid for but not received.

The products will be your responsibility from the time they are delivered to the address you gave us (or collected by you or someone you nominate). You will own the products once we have received payment in full.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trade marks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of them, are owned by Zenscape, its affiliates or licensors and are protected by UK and international copyright, trade mark, design and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent. Except as expressly provided in these Terms, nothing in these Terms grants, or shall be construed as granting, a licence or other rights to you under any patent, trade mark, copyright or other intellectual property of Zenscape, Shopify or any third party. Unauthorised use of the Services may infringe intellectual property laws. All rights not expressly granted in these Terms are reserved by Zenscape.

Zenscape’s names, logos, product and service names, designs and slogans are trade marks of Zenscape or its affiliates or licensors. You must not use them without our prior written permission. Shopify’s name, logo, product and service names, designs and slogans are trade marks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trade marks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be given access to customer tools offered by third parties as part of the Services, which we do not monitor and have no control or input over.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. To the extent permitted by law, we have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should make sure you are familiar with and approve of the terms on which the tools are provided by the relevant third-party provider(s).

We may also offer new features through the Services in future (including new tools and resources). Such new features will also form part of the Services and are subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and links to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources or content on any third-party websites. Please review the third party’s policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions about third-party products and services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Zenscape is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Zenscape. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Zenscape, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Zenscape.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you live, in order to provide services to you. Please review our Privacy Policy for more details on how we, Shopify and our partners use your personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email or otherwise send us any ideas, suggestions, feedback, reviews, proposals, plans or other content (together, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use. We may, for example, use our rights under this licence to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under these Terms.

You also confirm that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your Feedback; and (iii) your Feedback will comply with these Terms. We are under no obligation (1) to keep your Feedback confidential; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we decide, in our sole discretion, is unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any party’s intellectual property or these Terms.

You agree that your Feedback will not infringe the rights of any third party, including copyright, trade mark, privacy, personality or other personal or proprietary rights. You also agree that your Feedback will not contain defamatory or otherwise unlawful, abusive or obscene material, or any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If an error affects an order you have already placed, we will contact you before dispatch, and you can choose to continue with the corrected order or cancel it for a full refund.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to break any applicable local, national or international law or regulation; (c) to infringe our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage or intimidate any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or organisation; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm Zenscape, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraper, data gathering or extraction tool, or other automated means (including AI tools, other than Agents operating in line with Section 14) to access, scrape or collect data from the Services; or (f) interfere with, bypass or circumvent the security or authorisation features, robot exclusion headers or other measures we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have broken any part of these Terms.

SECTION 14 - AGENTS

14.1 This section (“Agent Terms”) applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or organisation, and that can run on behalf of a person or using a person’s device without direct supervision.

14.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have asked that Agent not to.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.

14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request’s user agent string: “Agent/[agent name]”; (ii) not conceal or obscure that any access, use or interaction is from an Agent, for example by (a) mimicking human behaviour and interaction patterns, or (b) completing or circumventing CAPTCHAs or other measures intended to distinguish computer use from humans; (iii) respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or a computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

SECTION 15 - TERMINATION

We may end these Terms or your access to the Services (or any part of them) at our discretion at any time without notice. This does not affect any orders we have already accepted, which we will either fulfil or refund, and you will remain responsible for any amounts due for orders placed up to and including the date of termination.

The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Warranties and Your Legal Rights, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - WARRANTIES AND YOUR LEGAL RIGHTS

We are under a legal duty to supply products that conform with our contract with you. If you are a consumer in the UK, the Consumer Rights Act 2015 gives you the right to products that are of satisfactory quality, fit for purpose and as described. Nothing in these Terms limits those rights, or any equivalent rights you have under the law of the country where you live. For more information about your legal rights, contact Citizens Advice.

The information on the Services (other than our product descriptions and any information we are required by law to give you) is provided for general information purposes only. We do not guarantee that it is accurate, complete or useful, and any reliance you place on it is at your own risk.

Subject to the paragraphs above, and to the extent permitted by law, the Services are provided “as is” and “as available”. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

SECTION 17 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence (or that of our employees, agents or subcontractors), for fraud or fraudulent misrepresentation, for breach of your statutory rights in relation to the products we sell, or for anything else that cannot be excluded or limited by law.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time you placed your order, both we and you knew it might happen.

We only supply products for domestic and private use. If you use the products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

To the extent permitted by law, Shopify and its affiliates are not liable to you for any loss or damage arising from your use of the Services or any products bought through them (see Section 9).

SECTION 18 - INDEMNIFICATION

If you use the Services in breach of these Terms or the law (for example, by posting Feedback that infringes someone else’s rights), you agree to compensate Zenscape and Shopify, and our respective affiliates, officers, directors, employees and agents, for any reasonable losses, damages, liabilities or claims (including reasonable legal fees) payable to a third party as a result. This does not apply to any loss caused by our own breach of these Terms or our negligence.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will still be enforceable to the fullest extent permitted by law, and the unenforceable part will be treated as removed from these Terms. This will not affect the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

If we do not exercise or enforce any right or provision of these Terms straight away, this will not be a waiver of that right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect of the Services make up the entire agreement between you and us and govern your use of the Services, replacing any earlier agreements, communications and proposals, whether oral or written, between you and us (including any earlier versions of these Terms). This does not affect any information we are required by law to give you before you place an order, which forms part of our contract with you.

If there is any doubt about the meaning of any part of these Terms, the meaning most favourable to you as a consumer will apply.

SECTION 21 - ASSIGNMENT

You may not transfer or assign these Terms, or any of your rights or obligations under them, without our prior written consent. We may transfer our rights and obligations under these Terms to another organisation. If we do, we will tell you, and we will make sure the transfer does not affect your rights under these Terms.

SECTION 22 - GOVERNING LAW

These Terms, and any separate agreements under which we provide you with Services, are governed by the law of England and Wales. You can bring legal proceedings in respect of the products in the courts of England and Wales. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts. If you live outside the UK, this does not take away any protection you have under the mandatory consumer laws of the country where you live.

SECTION 23 - HEADINGS

The headings in these Terms are for convenience only and do not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page.

We may update, change or replace any part of these Terms by posting updates to our website, so we recommend checking this page from time to time. We will notify you of any material changes in line with applicable law, and those changes will take effect on the date stated in the notice. Your continued use of or access to the Services after changes are posted means you accept those changes. The Terms that apply to an order are the ones in force at the time you placed it.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms should be sent to us at info@zenscapetravel.com.

Zenscape Trading Limited (trading as Zenscape)
Registered in England and Wales, company number 14725956
Foundry, 10 Dolphin Centre, Poole, BH15 1SR, United Kingdom
info@zenscapetravel.com