Refund policy

Returns
You can return your item within 30 days of receiving it, for any reason. We have extended your 14-day legal right to cancel to 30 days.

You can handle the item to check it, as you would in a shop. Please return it unused and in its original packaging. If it has been used beyond checking it, we may reduce your refund to reflect any loss in value.

To start a return, email info@zenscapetravel.com with your order number. Please contact us before sending anything back so we can match your return to your order and send you instructions. Returns go to: Zenscape, Foundry, 10 Dolphin Centre, Poole, BH15 1SR, United Kingdom.

Return postage
Outbound delivery to the UK and Europe is free. Return postage is paid by the customer, unless the item is faulty, damaged or not what you ordered. We recommend using a tracked service and keeping your proof of postage. If you are returning an item from outside the UK, please mark the parcel as a returned item so that no import charges are applied on its way back to us.

Damages and issues
Please inspect your order on arrival and contact us straight away if the item is faulty, damaged or not what you ordered, so we can put it right. In these cases we will cover the return postage. Your legal rights for faulty items do not depend on the item being unused or in its original packaging.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We will email you once we have received and inspected your return. Approved refunds go back to your original payment method within 14 days of us receiving the item. If you return your whole order, we will also refund any standard delivery charge you paid. Please allow some extra time for your bank or card provider to process it.

If you have not received your refund within 14 days of us receiving your return, please contact us at info@zenscapetravel.com